Win a Slimline Canvas

  1. The promoter is: Rebel Moments Ltd whose registered office is at St. Ives, Cornwall, TR26 3HU.
  2. The competition is open to all users from the United Kingdom.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Entries can be made on the Rebel Moments website on the following page https://www.rebelmoments.com/competitions/
  6. Closing date for entry will be 23:59 Monday the 1st February 2021. After this date no further entries to the competition will be eligible for the prize.
  7. No responsibility can be accepted for entries not received for whatever reason.
  8. The rules of the competition and how to enter are as follows: Complete the required information on the competitions page.
  9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  11. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable.
  12. The winner will be chosen at random, from all entries received and verified by promoter and or its agent.
  13. The winner will be notified by e-mail within 7 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  14. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  15. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  16. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  17. Entry into the competition will be deemed as acceptance of these terms and conditions.
  18. This promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter or any other Social Network. You are providing your information to Rebel Moments Ltd and not to any other party. The information provided will be used in conjunction with our Privacy Policy.
  19. Rebel Moments Ltd shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this web page.

25% off Water Bottles

  1. This promotion will start at 10:00 am GMT Tuesday the 12th January 2021 and end at 11:00 am GMT Wednesday the 20th January 2021.
  2. The discounted price is shown for each product.
  3. We cannot backdate the offer.
  4. The discount will apply to each eligible product in the order automatically.
  5. Offer has no cash alternative.
  6. This offer is only valid on www.rebelmoments.com
  7. Items placed in the shopping basket during the promotion will not be eligible for the promotion if the time of the checkout is after the promotion has ended.
  8. The discount cannot be used with any other discount codes or promotional offers.
  9. The offer is subject to availability and may be changed or withdrawn by Rebel Moments Ltd at any time without notice.
  10. Rebel Moments Ltd reserves the right to change these terms and conditions without notice.
  11. Any improper use of codes may result in the cancellation of your order.
  12. All orders are subject to acceptance under Rebel Moments Ltd standard terms and conditions of sale.

30% off Personalised Cushions and Blanket

  1. This promotion will start at 10:00 am GMT Tuesday the 26th January 2021 and end at 10:00 am GMT Monday the 8th February 2021.
  2. The discounted price is shown for each product.
  3. We cannot backdate the offer.
  4. The discount will apply to each eligible product in the order automatically.
  5. Offer has no cash alternative.
  6. This offer is only valid on www.rebelmoments.com
  7. Items placed in the shopping basket during the promotion will not be eligible for the promotion if the time of the checkout is after the promotion has ended.
  8. The discount cannot be used with any other discount codes or promotional offers.
  9. The offer is subject to availability and may be changed or withdrawn by Rebel Moments Ltd at any time without notice.
  10. Rebel Moments Ltd reserves the right to change these terms and conditions without notice.
  11. Any improper use of codes may result in the cancellation of your order.
  12. All orders are subject to acceptance under Rebel Moments Ltd standard terms and conditions of sale

Do you offer reduced prices for bulk orders?

Yes. Please contact us if you want to place a bulk order. Every request will be assessed on an individual basis.

My product was faulty when I received it

In the unlikely event that a product is faulty or damaged in delivery or not what you ordered, please contact us with your order number and a photo of the faulty product by sending an email from our contact us form or via live chat.

What payment methods are accepted?

We accept Visa, Maestro, Mastercard and Paypal.

How do I create the perfect photo book?

Here’s a quick how to guide, so we can show you that it’s easy peasy. www.rebelmoments.com/how-to-create-a-photo-book/

What happens if I’m not home when you try to deliver my parcel?

If you’re not in when the delivery is attempted, the delivery agent will leave a card with instructions on what to do next. For Wall Art products your agent will be from from DPD. We use Royal Mail for all other products.

Where are products printed?

All our products are printed here in the UK.

Delivery timescales

As all our products are personalised for each customer, the delivery timescale will include the time it takes to print each product and the delivery time.
Rebel Moments currently only delivers to the UK and we offer the following two services.

During December some orders may take longer to arrive due to the large volumes being processed by postal services.

Free standard delivery
This service is sent by Royal Mail 2nd class post and is a free option. It will not be tracked and the delivery timescale is 7-9 working days from the day after the order was placed.

Order by the 14th December to receive your order with FREE delivery for Christmas.

Express tracked delivery
This service is fully tracked and sent by Royal Mail Tracked 24. It is £6.99 per item and the delivery timescale is 4-5 working days from the day after the order was placed. Once your order is complete and ready to be sent, you will receive an email notification with your tracking number.

Order by the 16th December to receive your order for Christmas.

Can I track my order?

Yes, if the Express delivery option is selected.

This service is fully tracked and sent by Royal Mail Tracked 24. It is £6.99 per item and the delivery timescale is 4-5 days from the day the order was placed. Once your order is complete and ready to be sent, you will receive an email notification with your tracking number.

Rebel10 – 10% discount

  1. The discount code can be redeemed between 10:00 GMT Monday the 4th November 2019 and the 31st December 2021.
  2. Orders placed outside of this period will not qualify for the offer.
  3. We cannot backdate the offer to any order placed outside the times stated above.
  4. The discount code can only be redeemed once per customer.
  5. The code can only be redeemed against Full Price items 
  6. The discount will apply to each eligible product in the order automatically. 
  7. Offer has no cash alternative.
  8. This offer is only valid on www.rebelmoments.com 
  9. Items placed in the shopping basket during the promotion will not be eligible for the promotion if the time of the checkout is after the promotion end-time.
  10. The discount cannot be used with any other discount codes.
  11. The offer is subject to availability and may be changed or withdrawn by Rebel at any time without notice.
  12. Rebel reserves the right to change these terms and conditions without notice.
  13. Any improper use of codes may result in the cancellation of your order.
  14. All orders are subject to acceptance under Rebel’s standard terms and conditions of sale.

What makes Rebel canvas prints such good quality?

Good question! The canvas itself is very thick and sturdy. It’s pulled perfectly tight, folded neatly around a strong frame, then artist taped to perfection at the rear to make it the perfect gift! No messy canvas making it hard to hang, no wonky corners, and importantly it comes with a hanging tab already fixed. Effortless!

I prefer my canvas print to be a full wrap, can that be done?

Yes! The image(s) fully wraps to the back of the canvas frame.

How do I hang my canvas print on the wall?

Well my friend, because our canvas prints are the best quality around, they come with a hanging tab prefitted to the back of the canvas so it can go straight up the moment it gets to your door.

Do I need an account to place an order?

No! You can check out as a guest, but it’s easier to create an account as it means your images are saved for future use and you can pop in and out of creating products on multiple devices, saving your progress as you go.

How do I use my offer code?

Just pop it in the voucher codes box at the payment stage and it’ll be deducted from the total price.

How do I contact you?

Use the instant chat online for the quickest response during working hours (Monday to Friday, 9.30 – 16.00). Alternatively, fill in our contact form and we’ll get back to you as soon as we’re back in the office.

Do you deliver abroad?

Sadly no, our free postage only applies in the UK.

What paper quality are Rebel photo books?

Our covers are extra thick hard backs, and the paper quality is a sumptuous 200gsm. Perfect!

How do I add extra pages to my book?

Very easily once you’re in the designer area, just click the add two pages icon in the lower right of the screen.

What type of image files can I upload?

.jpg files or .png files are what you need, which are standard photo files.

How do I know if my photo is good enough quality?

You’ll get a little ! sign when you’re creating if your photos are too low resolution. You can print at a lower res, but be aware that the images can get a little pixelated and blurry.

What happens once I’ve placed my order?

Our team of pixies will beaver away to create your masterpiece.  You will be kept up to date via email on your order status and delivery.

Can I cancel my order?

If the order has been placed, we will unfortunately not be able to amend, cancel or refund the order unless there is a website fault. This is due to the fact that all orders go into production automatically.

I made a mistake on my order; can I fix it?

We recommend proof-reading your designs before submitting them, because we start printing almost immediately. Just contact our customer services team and we’ll do our best to help.

Can I order a second copy?

Of course! Order ten! If you have a big celebration you want to commemorate – a wedding album or hen/stag/birthday/dog purchase party and there’s a group of you that want a memento. You can reorder by logging into your account and just replacing the order without having to create it again.